Security Policy

This Proactive Health Gateway (‘The Gateway’) security policy (‘Privacy Policy’) was last updated on 31st March 2015.

We take your online security very seriously and we’ve put in place a number of measures to help protect your personal data. We monitor suspicious activity on all of our websites and encourage you to ensure you’re fully protected at all times when accessing your Gateway account.

Protecting your personal health data

We may contact you if we notice an unusual activity on your account or if we require any additional information to manage your account.

Logging in

When you log in to your account we will always ask for your username and password.

Locking your account

If you make more than 5 failed attempts to log in, we will temporarily disable your online access to protect your account. If you’ve forgotten your security details, please follow the instructions on screen in order to unlock your account.

Auto log out

Once logged in to your account, the service will monitor your activity. After 15 minutes of inactivity you’ll automatically be logged out and will need to log in again to continue using the service. This is to protect your account from misuse.

Passwords and security questions

Don’t share your password or memorable phrase with anyone and don’t write it down or store it on your computer. When selecting your password choose something that would be difficult for someone else to guess.

Logging out

Always log out of your account when you finish using the service or when leaving a shared computer unattended for any time.

Stay vigilant

Ensure you keep your computer’s anti-virus software and firewall settings updated regularly. We will never ask you for your password or security details, or send you emails asking you for these. If you receive a request for your details from anyone (even if they are using the ‘Active Health’ name and logo and appear to be genuine), don’t reply to them. You can report any suspicious emails or phone calls to us immediately by contacting us through this online form. If you believe any aspect of your account security has been compromised, change your password and then contact us immediately.

Get Safe Online

Get Safe Online is a joint initiative between the UK Government, law enforcement agencies, leading businesses and the public sector. Their aim is to provide computer users and small businesses with free, independent, user-friendly advice that allows you to use the internet confidently, safely and securely. You should consider their advice and follow the recommendations given.

Keep your details safe

Don’t leave print outs from your account lying around. If you do not need a printout you should shred it or discard it in private once you no longer need it. You should also always ensure that you collect any printouts from public or shared printers.

Always log in and out properly. Always remember to log out from your account and close your web browser. Never leave your computer unattended while logged in.

When using a computer, particularly at work or in a public place, where possible you should clear the cache as the computer may store your information.